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GOLDEN TRIANGLE 11 DAYS (28 October, 2013 - 7 November, 2013)
Dear Ms Thuy Do,
Everything was perfect, we want to thank you for your support. Surely we will rely to you for next trips in your region.
Best regards.
Loredana Varallo e Luciano Brunatto from Italy


LAOS EXPLORE 10 DAYS (24 September 2013 - 03 October 2013)
Dear Ms Thuy Do,
My apologies for replying so late.
We would like to thank you for the excellent way you have arranged our holidays. The long journeys were somewhat arduous but always worthwhile and particularly the mountains often breathtaking.
Each time we enjoy looking back at all the pictures we have taken.
We filled in the Laos travel form but it is sometimes difficult to express our experience in a simple number. For instance the accommodation differs from place to place and one guide is not like the other etc.
There are a few comments we did not want to put on the official form, but nonetheless we like you to know.
The way the guides are organized locally is not always in the best interest of chauffeur, guide and customer. The day we arrived in Vientiane after a three hour drive from VangVieng the chauffeur and guide were ordered to drive back immediately to LuangPrabang - Altogether, I believe more than a fifteen hours drive. Although the driver was an excellent chauffeur that is not in the best of interest to health and road safety.
Apparently the guide we had in Vientiane had been on duty until 3 o’clock that night so was rather tired. The whole Vientiane Ciry Tour was a bit rushed. We were back at the hotel by noon and realized that the whole City Tour was finished, which was not quite what the program had indicated. However, having said that, they looked after us very well and the guide who was with us most of the time from LuangPrabang to Vientiane was very dedicated and we were more than impressed with the driver’s skill, nothing was too much for him.
We had a well organized and an excellent holiday in a fascinating country
You were right with the Riverside Boutique Hotel, absolutely great!!
So once again thank you very much, with kind regards from both of us,
Eric Harinck from Nederland


BEST OF LAOS 9 days (27 May - 04 Jun 2013)
Dear Anh,
I hope you are doing well.
I am sorry to write so late but I have been very busy lately. Than I had some other days off and ... I forgot!
Anyway, I am glad to give you some tips about my trip.
Organization: Anh, you've always been at my disposal and ready to personalize my trip. Before choosing you I contacted two more travel agents but you were more professional, more prompt in replying.
Accomodations:
Villa Chitdara in LuangPrabang: very nice, clean and quite. The Lady Manager was absolutely professional but at the same time friendly. I enjoyed my stay and had a very good time.
Elephant Crossing in ViangVieng: service on average, nothing special but the view was amazing!
Lao Orchid in Vientiane: very good, close to the Mekong River which made the difference.
Tour: interesting with many differents things to do. Not only transport by car. I enjoyed the time biking, hiking and kayaking. There was a good balance between time to sightseeing and relax in town, hotel.
Guide: needless to say, Joy has been among the best guides I've ever had. Never late, always helpful, he also took some time to spend with me after job hours. And he took me into the villages to meet with people which is one of the best thing I like while travelling. I appreciated that very much.
I forgot the name of the guides in Vientiane and last day in LuangPrabang. I spent only one day with both of them but they were professional too and very helpful. They were always punctual and ready to help or answer to my questions.
Finally ... it is your job, it was my vacation but I feel I have new friends in Asia.
I hope to meet you again one day, for another wonderful trip in Indochina.
My best to you, Ms. Anong, Joy and all the staff who, I am sure, worked. To all of you my personal thank.
Ciao.
Giorgio from Italy


Wonder Of Luang Prabang(24th May – 27th May 2013)
DEAR TUAN PHAN
IN NAME OF ALL MI 6 FRIENDS
I WANT TO THANK YOU ABOUT YOUR PROFECIONAL SERVICE IN PLANNING OUR TOUR TO LUANG PRABANG
WE GET THE BEST GUIDE EVER A EXELENT AND CONFORTABLE VAN AND A BEAUTYFULL AND EXELENT HOTEL
THANK YOU AGAIN FOR MAKE OUR TOUR A BEAUTYFUL MEMORY
DANNY DAVISON from Israel


HIGHLIGHTS OF INDOCHINA – 2 to 21 Apr 2013
Hi Mr Anh Tran,
I would like to thank you very much for the well-organised tour. Both Naomi and myself had a great time travelling and it was made all the easier by the convenience of your tour and staff. We appreciate all the effort you made in organising it for us. We will definitely be recommending your company to all of our family and friends.
I am trying to complete the e-survey for you however I am not able to open the link for some reason? are you able to resend it so I can try again?
Kinds Regards,
Dean Baldwin from Australia


Laos & North Vietnam Adventure (1st – 12th Jan 2013)
Dear Mr. Tuan Phan
Sorry for the long time without our feedback for the travel. We'll say Thank you for the good time, now. The whole time in Laos with Joy was very, very happy. We are realy impressed over the country, the landscape and the very friendly people. Joy has showed for us special places and the highlights. We have gotten very much interesting memories and we'll thinking gladly at our travel-time back.
Thank you.
The best for your and the company from Germany
Christiane Thamm and Wolfgang Schiller


Laos & Cambodia 20 days - from 7 Nov 2012 until 26 Nov 2012
Hello Mary,
I just wanted to let you know the entire trip was wonderful.  The portion in Laos was perfectly organize, Cambodia less so but the guide provided, Mr. Ratanak, was exceptional.  He made our trip to Cambodia the best we could ever expect.  He dealt with any obstacle efficiently but best of all his knowledge of Khmer history is at the scholarly level.  We are quite knowledgeable ourselves in this area but he is truly an expert and you are fortunate to have him in your employ.  We will recommend your services for many reasons but mainly it would be to have Mr. Ratanak as the guide in Cambodia.
Thank you for everything,
Regards, Brian


Laos Holiday 12 days (25th Feb – 7th Mar 2012)
Dear Mr Phan,
Just a quick note to thank you for the excellent tour of Laos you organized for me and my friend. I particularly wanted to comment on the excellent guide and driver you arranged for the trip. The guide was knowledgeable, efficient and very polite. Both he and the driver were always on time, and always happy to consider our suggestions. I'm also confident we had the best driver in Laos! He navigated the mountain roads with great skill.
I also very much appreciated your prompt assistance in advance of the trip. When relying on the internet, a great deal of trust is involved in and this case I was very pleased with the result. I will certainly recommend your company to my friends.
Kind regards
Les McCrimmon - Terence Ryan from Australia


Laos and Vietnam Adventure: 17th Feb to 6th Mar 2012
Tuan,
Thanks for your mail and also for a very nice trip. Below you our comments about our trip:
•    Hanoi: duration was good I think we saw what was important and had good free time. Hotel very good
•    Halong Bay. Very nice trip on the boat (we are sailing people) and the islands were breathtaking.
•    It was also good that we got back to Hanoi and stayed over for an additional night
•    The car trip to Dien Bien was very good we saw a lot of northern Vietnam and your countryside. That we had to take an alternative road because of landslide is things which happens. We stopped at many place to take pictures and look. The car driver and guide was very good. The town Son La was not so good.
•    The transfer between Vietnam and Laos worked out fine even if the local border control tried to delay things.
•    The car trip to Muang Khua was with a very nice scenery. Because of delay at border we were a little too much in a rush.
•    I liked Muang Khua it was a frontier town for me but my wife did not like it.
•    The boat trip to Luang Prabang was the best of the whole trip. Totally wonderful
•    Luang Prabang was really good as well as the hotel. Timing was also good maybe we spend a little too much time seeing Stupas and Temples with the guide.
•    The whole trip in southern Laos was good as well as the hotels. The scenery was very nice and we learned and saw a lot. The last night In Pakse was useless it could have been at La Folie Lodge instead. Your guide and driver was good
•    The stop in Vientiane was also good. 2 days was good.
•    A general comment is that it is good to be picked up at the airports when departing it is as easy for us to take a taxi to the airport instead of the guide taking us. But some people might feel more secure the way we did it.
•    I also think that the whole trip was well planed and we got to see a lot of local things and we learned much about your region. Thanks.
If you have any more questions just send me an email.
And if you want to use us as a reference you are more than welcome.
Regards
Hakan from Holland


Laos Highlights 21st Jan to 28th Jan 2012
Dear Tuan Phan.
We were very content with your planning of our trip, which we enjoyed very much.
Both guides were very good; they know a lot, and were good at telling us the stories. We got a very good insight in Buddhist thoughts, lifestyle and manners. Those two men are very recommendable.
Both drivers drove safely and with good skills.
The hotel in Luang Prabang was new and very nice, the staff very good. The hotel in Vientiane is the only thing which was not up to our standard.
It was our first trip to Asia, but for sure not the last.
Regards
Claus Koch Soerensen from Denmark


Laos & Vietnam Adventure 24th Jan to 6th Feb 2012
Hi Tuan Phan,
We arrived Spain on Sunday.
I didn't contact you before, because I had a lot of work in my work.
We write to inform you that all were ok, and we enjoy a lot.
Just let you know that was great. The guides were very friendly and very attentive, they did all for us.
Thank you very  much too for the presents, we like very much.
Vietnam and Laos countries are very beautiful and different from ours, so it was a very enjoyable and rewarding, to return again.
Also let you know that we had a problem with the customs office of exit, when we entered Laos, paid the visa, they put the entry stamp, like everything to do the guide, we did not check the passports, and in my passport had not the enter seal, then in Vientiane, the police wanted that I must to return to the top (customs were we enter to Laos) for me to put the seal, if not, could not get out of Laos, at the end we solve it by paying $ 100. I paid and we take the flight.

Best Regards
Anna from Spain


Laos Highlights: 1st Oct to 8th Oct 2011
Hello Tuan
Thank you for an excellent trip, we thoroughly enjoyed the full-on itinerary. The organisation, hospitality, guides, drivers, transport and accommodations were great.

Keith from Canada


Laos, Vietnam & Cambodia 3rd Nov to 25th Dec 2011.

Hi Tuan,
Im back  in ireland now and just want to express my appreciation for the lovely schedule and holiday you set up for me.
The guides were lovely , the hotels were very good and the tours first class.
Thank you for a job well done and I will certainly recommend you to my friends.
Best Regards,
Colman Morrissey from USA


Laos, Vietnam & Cambodia, Laos 25th Jul 2011.

Good afternoon Tuan Phan,
We send you this email because we want to thank you for your kindness and ease in organizing the trip. Everything went very well, the guides very good and the drivers too.
The hotels have been very good and we've been very comfortable in all.
It was a spectacular trip. We will recommend your agency to our family and friends, because without doubt is the best trip we've ever done.
Again, thank you very much for everything.
Adriana from Spain


Laos, Vietnam, Cambodia Laos Oct 2011.

Hi Tuan
Sorry for the delay in responding to you, I was away ill all last week I had a lung infection.
Firstly I would like to thank you for all your help prior to and throughout our trip.  We were extremely pleased with all aspects of the tour and everything ran like clockwork.  I will be recommending your company to all my friends and anyone interested in going to Vietnam.
We all commented on how excellent the tour was and how good all the guides and drivers were (except the guide for Sapa), so thank you again.  Your assistance with everything was very professional and we appreciated it greatly and we won’t hesitate to recommend your company in the future.

Kind regards
Maree from Spain


Laos, Vietnam, Cambodia Laos Oct 2011.

Hi Tuan, 
We all had a wonderful holiday in you beautiful country and look forward to returning in a year or so to visit the places we would like to spend more time in.  I will send you an email outlining our thoughts on the trip as soon as I get time to do it.  By no means will they be a criticism of the trip - only suggestions and feedback for you.  We cannot speak highly enough about Laos Travel and the service it provided.  
Take care
 
Chris from Spain


Laos, Vietnam, Cambodia Laos Oct 2011.
Dear Tuan,
I almost thought you forgot about us! I did send you an email after we got back hope you got it.  It was a pleasure indeed to have travelled with your company and hope we will be coming back in the near future.
Happy New Year 2012 to you and your team too!
Regards, Job & Family from KenyaHighlights of Cambodia and Laos 15 days. From 23rd Feb until 9th March 2014.
Dear Ms Mary D,
Had a very good flight back although in Cambodia we had tore apply for a visa due to changment of carrier.Since we had to make a new check-in at Phnom Phenh and had to collect our luggage. It was a bit annoying to have to make a visa for the short interval there, however all went well. Thank God!!!
Thank you so much for taking care of us during our Cambodia and Laos trip. We enjoyed our stay in These countries very much. Laos was very Special in many ways and all of us agreed that we made a very memorable trip.
Our best wishes and regards to all those who have made our trip so very pleasant..
Sincerely
Mariam & HR Zollinger from Switzerland


Xieng Khuang charity tour from 07 March, 2014 to 09 March, 2014
Sabaidee Thuy,
Thank you for doing all the preparations for the Luang Prabang tour. Mr. Chantavong and Mr. On were great on the trip. Couldn't ask for a better guide and driver. Just got back into Singapore. I will most definitely come back to Laos again...
Yes, I did gain a lot of insight on the culture and its history especially in Xieng Khouang... There are great archaeological discoveries to be made still... I cannot wait to tell of my hypothesis to some of my friends who are in field of research on history of our older cultures in the periods BC. It is in line with what they are slowly discovering in Central Vietnam and parts of Malaysia as well as in Singapore. I hope to see the progress of these findings within my lifetime. As for the orphanage, I'm really impressed. I've been to many places in Asia and around the world and so far, of all the S. O. S. Orphanage is the best run and most successful in its systems of education and care...
Will fill out the form some time soon and will definitely be in touch with you when I'm in Laos next time.
Khop chai lai lai
Stacey from Singapore


Highlights of Laos 6 days from 12th Jan 2014 to 17th Jan 2014
We really enjoyed our trip with your company, and were so happy with all the services that you provided for us, from accommodation to flights to travel arrangements and tours chosen. Would have no hesitation in recommending your company to our friends. Thank you for a great holiday. We so enjoyed our time, will definitely use your company again to book when we return to Asia.
Again many many thanks.
Thomas A Hearty & Gerard McErlean from United Kingdom


HIGHLIGHTS OF LAOS 9 days (31 Oct - 08 Nov 2013)
Hi
Overall it was an excellent experience for myself and my group of friends. Laos is a beautiful country and the people very friendly and honest. What helped me decide to join the tour with Laos Travel was the excellent rapport Mr. Anh Tran built up with me from the time of my initial inquiry. His thoroughness and prompt responses to my inquiries, requests and schedule changes is exemplary. This made me confident that I have someone truly professional I can work with and enabled me to sell the idea to my friends about joining the trip. Our guides Tony and Lab were very patient, knowledgeable and accommodating to our needs . The drivers Don and Maki (?) were very careful with driving us around and assisted with our luggage diligently. And, what a big surprise we had when we met MsAnong at the office and were invited to an excellent Laotian cuisine dinner complete with roses for my friend Chong Poh Lin in celebration of her birthday. It was a truly memorable evening.
Ms Anong is most invigorating to spend time with and very helpful with our shopping for souvenirs at the night market. Good staff is the key to a successful service business. I see that in Laos Travel and have asked Mr. Anh Tran for a travel proposal to Vietnam to which he had similarly responded immediately.
And now, to sell my next travel plan to my friends again......
Mr Louis Tan from Singpore


Laos & Vietnam Highlights (6th – 25th Nov 2013)
Dear Tuan
I am sorry it has taken me so long to write on our return home. The computers were playing up earlier in the week.
We just wanted to say thank you for all your hard work in making our holiday so enjoyable and the whole trip a memorable time. Thank you also for the very attractive plates which you gave us. It was good to meet up with you in Hanoi.
Many thanks again and with very best wishes from us both.
Ian & Hilary Reed from England


Laos Discovery (29th Sep – 11th Oct 2013)
Dear Mr. Tuan Phan,
This is the first day back in my office in Hamburg and I just want to write to you immediately.
We really enjoyed our trip to Laos. You organized everything perfectly and in every situation we could rely on your assistance. Thank you again.
Our new driver, who took us from Khong Island to Pakse did a very good job and the guide was kind and showed us the Khmer Temple. It was a great experience.
We are sure to come back to Asia again and would like to contact you again in 2014 /2015 latest
Have a nice week.
Regards from Hamburg - Germany
Karsten Peters-Eberhardt


Highlights Of Laos (30th Jun – 5th Jul 2013)
Hello Tuan!
Thank you for our wonderful trip in Laos! Your staff were all courteous and welcoming and we hope to return one day to explore the south of Laos.
Kind regards
Jan from Australia


Laos & Cambodia Discovery (18th – 27th Jul 2013)
Hi
How are you?
I just wanted to say a big thank you to you for our most wonderful trip to Laos and Cambodia in July. we had a superb time with great guides especially Joy in Luang Prabang and our guide in Siem Reap whose name escapes me. They were so accommodating and attentive to our childrens needs. We will highly recommend your company especially after my initial nerves and i will rcommend to contact you direct
Once again thank you and we will be back
Jane and pete davis from Australia


Laos & Cambodia Highlights (9th – 17th Sep 2013)
Dear Mr Tuan Phan,
We wish to congratulate you for the excellent organization of our trip
We would like to include the comments of the experience of our trip on your website but we don’t know how. Please tell us how
We want to contact again in the future directly or through our friends.
Jorge Creus
Maria Luisa Fernandez
Barcelona
Spain


Traveling period: LAOS EPXERIENCE 11 DAYS (20 Nov 2013 - 30 Nov 2013)
Ms. Thuy,
We just got back from Saigon yesterday after 3 flights with a total elapsed time of more than 24 hours. Still in the jet lag mode!
Thanks for reminding me about our comments on the Laos trip. Here are some general comments. There would be no need to identify the names of the guides. They are intended as general advice for your company (and the guides) to provide better quality of the service.
1. I have filled in the comments on the forms given by the tour guides after each segment of the trip, but I would consider the feedback on those forms are superficial, since the timing and conditions are not right for the travellers. For example, how can one fill the from while sloshing around in the car seat...the writing would be all crooked. In addition, giving the form back to the tour guide is awkward since the travellers would not want to hurt the tour guide's feeling (he or she would be tempted read it before giving it to the company, or simply just throw it away, if the comments are so bad...This is simply my interpretation). 2. I simply don't like checking the boxes on the form.
3. Flight: Since Laos is still in its developmental stage, it would not be expected to provide "international level of services". But overall, the service provided by Laos airlines is fine.
3. Laos Visa: This could be simplified by providing better instruction to travellers before landing in LuangPrabang. The visa application could have been filled in ahead of time (but the form downloaded from the Embassy could not be printed on a full page). There is really no need to get the passport size picture taken, since the visa counter at the airport would accept photocopy of the picture on the passport (for a fee of $1.00). In fact, the main page of the passport would provide most of the information required for the visa application, including the picture. There is also a $1.00 service charge (over the $42 application fee) which I did not know about. The line to the visa counters is rather confusing...Traveller need to go underneath a rope (no opening) to go to the next counter for payment. Why not just have one counter with an entrance and exit like in Cambodia which has a much simpler and more user-friendly visa application system at the border.
4. Hotels: In general, the quality is not up to modern standard, especially hotel with a heritage status: uneven and squeaky floor and outdated facilities. One hotel (LuangPrabang) has a movable screen to shield the bath tube from the bed area (privacy issue) and turning on the light in the wash room/bath area would disturb the partner sharing the room, but at least this hotel is located on the river bank with many restaurants within walking distance. There were several water supply interruptions.
Hotels in Vientiane and Pakse are more solid and the outside (especially the one in Pakse) look nice, but the room facilities are not up to modern standard. The hotel in Vientiane is located in a neighborhood that is not enticing for a nice stroll to local restaurants. The one in Pakse is too far from the "downtown" area. So travellers would likely be trapped for dinners. By the way, the restaurant on the second floor has practically no customers (we went in and walked out. Most people would seem to prefer the one on the main floor, where they also serve breakfast. Thre are only tut tuts in Pakse (no taxi) hence the ride would be smoky and dusty.
5. Hotel staff: Just a few people who could speak English well enough, but the overall service is good.
6. Internet: Difficult to connect to the Internet and very slow response. The Internet in Laos is not up to modern standard. It's not plug-and- play like those in Saigon (the free Wifi at the Continental Hotel was excellent, no password required).
7. Tour guides: Except for one in LuangPrabang (he's good and have the skills to cater to travellers), their skills as a tour guide would need significant improvements.
- Communication in English: I would expect a basic level of proficiency. Perfection is not really required, but the communication has to be clear.
- It always good to provide the name and cell phone number on a sheet of paper, just in case there is a need for the travellers to contact the tour guide.
- Similarly, the tour guide should contact the hotel reception in case of delays due to unforeseen circumstance. It's always good for the tour guide to come at least 5 minutes before the pick-up time.
- Pick-up time should be indicated by the Travel Agency on the itinerary (e.g. Tour guide will pick up traveller at say 8:00 am in the hotel lobby). If there are some changes then the tour guide should inform the hotel Reception desk, so that the travellers know what to expect.
- Better communication between tour guides. There seemed to be some miscommunication from one to another.
- Tour guide should explain to travellers what are expected (e.g. walking away in the airport with the passports and boarding passes to another area without informing the travellers is not a good thing). The correct sequence would be to give back to passports and boarding passes to the travellers first, then explain to the travellers that he or she will check to see if Security would be open for screening.
- Cruise: The logistic of this cruise is not good. Too much time is required to reach to cruise boat. Bus rides are long, and the small boat ride to reach the cruise boat was too long. In addition, because of the small size (one row in the middle) it was not stable enough to make the passengers feel safe. The boat ride from from the main boat back to Pakse was better in a sense that the transfer boat was bigger hence more stable (travellers would feel safer).
Clearer instruction is required on the itinerary, particularly the pick-up time at the hotel. Some explanation such as: to meet at coffee shop to have some tea/coffee while waiting for other passengers. The tour starts at 9:30 am, by bus (duration?), then by small boats (duration?) to reach the cruise boat, etc...
- Food: Except for one dinner (large fried fish with rice) in the LuangPrabang hotel dining area that (on the river bank in front of the heritage hotet), the food in Laos cannot be compared with the food in Vietnam (much better in Vietnam). The food on the cruise is so-so. They should cut down the number of the dishes and concentrate on the quality of the fewer number of dishes. More "light" fruits such as water melon, orange, tangerine, grapefruit, etc. for breakfast (and after meals) would be welcome. Bananas would be considered as "heavy"/starchy fruit.
I think this would be enough a feedback from me. I am not picky, but since I have travelled extensively I am in a position to compare service from different countries/localities. Hope that these comments would be useful to you and your company. Thanks for your assistance for this trip.
Best regards from Ottawa.
Bob Truong, from Canada


GOLDEN TRIANGLE 11 DAYS (28 October, 2013 - 7 November, 2013)
Dear Ms Thuy Do,
Everything was perfect, we want to thank you for your support. Surely we will rely to you for next trips in your region.
Best regards.
Loredana Varallo e Luciano Brunatto from Italy


LAOS EXPLORE 10 DAYS (24 September 2013 - 03 October 2013)
Dear Ms Thuy Do,
My apologies for replying so late.
We would like to thank you for the excellent way you have arranged our holidays. The long journeys were somewhat arduous but always worthwhile and particularly the mountains often breathtaking.
Each time we enjoy looking back at all the pictures we have taken.
We filled in the Laos travel form but it is sometimes difficult to express our experience in a simple number. For instance the accommodation differs from place to place and one guide is not like the other etc.
There are a few comments we did not want to put on the official form, but nonetheless we like you to know.
The way the guides are organized locally is not always in the best interest of chauffeur, guide and customer. The day we arrived in Vientiane after a three hour drive from VangVieng the chauffeur and guide were ordered to drive back immediately to LuangPrabang - Altogether, I believe more than a fifteen hours drive. Although the driver was an excellent chauffeur that is not in the best of interest to health and road safety.
Apparently the guide we had in Vientiane had been on duty until 3 o’clock that night so was rather tired. The whole Vientiane Ciry Tour was a bit rushed. We were back at the hotel by noon and realized that the whole City Tour was finished, which was not quite what the program had indicated. However, having said that, they looked after us very well and the guide who was with us most of the time from LuangPrabang to Vientiane was very dedicated and we were more than impressed with the driver’s skill, nothing was too much for him.
We had a well organized and an excellent holiday in a fascinating country
You were right with the Riverside Boutique Hotel, absolutely great!!
So once again thank you very much, with kind regards from both of us,
Eric Harinck from Nederland


BEST OF LAOS 9 days (27 May - 04 Jun 2013)
Dear Anh,
I hope you are doing well.
I am sorry to write so late but I have been very busy lately. Than I had some other days off and ... I forgot!
Anyway, I am glad to give you some tips about my trip.
Organization: Anh, you've always been at my disposal and ready to personalize my trip. Before choosing you I contacted two more travel agents but you were more professional, more prompt in replying.
Accomodations:
Villa Chitdara in LuangPrabang: very nice, clean and quite. The Lady Manager was absolutely professional but at the same time friendly. I enjoyed my stay and had a very good time.
Elephant Crossing in ViangVieng: service on average, nothing special but the view was amazing!
Lao Orchid in Vientiane: very good, close to the Mekong River which made the difference.
Tour: interesting with many differents things to do. Not only transport by car. I enjoyed the time biking, hiking and kayaking. There was a good balance between time to sightseeing and relax in town, hotel.
Guide: needless to say, Joy has been among the best guides I've ever had. Never late, always helpful, he also took some time to spend with me after job hours. And he took me into the villages to meet with people which is one of the best thing I like while travelling. I appreciated that very much.
I forgot the name of the guides in Vientiane and last day in LuangPrabang. I spent only one day with both of them but they were professional too and very helpful. They were always punctual and ready to help or answer to my questions.
Finally ... it is your job, it was my vacation but I feel I have new friends in Asia.
I hope to meet you again one day, for another wonderful trip in Indochina.
My best to you, Ms. Anong, Joy and all the staff who, I am sure, worked. To all of you my personal thank.
Ciao.
Giorgio from Italy


Wonder Of Luang Prabang(24th May – 27th May 2013)
DEAR TUAN PHAN
IN NAME OF ALL MI 6 FRIENDS
I WANT TO THANK YOU ABOUT YOUR PROFECIONAL SERVICE IN PLANNING OUR TOUR TO LUANG PRABANG
WE GET THE BEST GUIDE EVER A EXELENT AND CONFORTABLE VAN AND A BEAUTYFULL AND EXELENT HOTEL
THANK YOU AGAIN FOR MAKE OUR TOUR A BEAUTYFUL MEMORY
DANNY DAVISON from Israel


HIGHLIGHTS OF INDOCHINA – 2 to 21 Apr 2013
Hi Mr Anh Tran,
I would like to thank you very much for the well-organised tour. Both Naomi and myself had a great time travelling and it was made all the easier by the convenience of your tour and staff. We appreciate all the effort you made in organising it for us. We will definitely be recommending your company to all of our family and friends.
I am trying to complete the e-survey for you however I am not able to open the link for some reason? are you able to resend it so I can try again?
Kinds Regards,
Dean Baldwin from Australia


Laos & North Vietnam Adventure (1st – 12th Jan 2013)
Dear Mr. Tuan Phan
Sorry for the long time without our feedback for the travel. We'll say Thank you for the good time, now. The whole time in Laos with Joy was very, very happy. We are realy impressed over the country, the landscape and the very friendly people. Joy has showed for us special places and the highlights. We have gotten very much interesting memories and we'll thinking gladly at our travel-time back.
Thank you.
The best for your and the company from Germany
Christiane Thamm and Wolfgang Schiller


Laos & Cambodia 20 days - from 7 Nov 2012 until 26 Nov 2012
Hello Mary,
I just wanted to let you know the entire trip was wonderful.  The portion in Laos was perfectly organize, Cambodia less so but the guide provided, Mr. Ratanak, was exceptional.  He made our trip to Cambodia the best we could ever expect.  He dealt with any obstacle efficiently but best of all his knowledge of Khmer history is at the scholarly level.  We are quite knowledgeable ourselves in this area but he is truly an expert and you are fortunate to have him in your employ.  We will recommend your services for many reasons but mainly it would be to have Mr. Ratanak as the guide in Cambodia.
Thank you for everything,
Regards, Brian


Laos Holiday 12 days (25th Feb – 7th Mar 2012)
Dear Mr Phan,
Just a quick note to thank you for the excellent tour of Laos you organized for me and my friend. I particularly wanted to comment on the excellent guide and driver you arranged for the trip. The guide was knowledgeable, efficient and very polite. Both he and the driver were always on time, and always happy to consider our suggestions. I'm also confident we had the best driver in Laos! He navigated the mountain roads with great skill.
I also very much appreciated your prompt assistance in advance of the trip. When relying on the internet, a great deal of trust is involved in and this case I was very pleased with the result. I will certainly recommend your company to my friends.
Kind regards
Les McCrimmon - Terence Ryan from Australia


Laos and Vietnam Adventure: 17th Feb to 6th Mar 2012
Tuan,
Thanks for your mail and also for a very nice trip. Below you our comments about our trip:
•    Hanoi: duration was good I think we saw what was important and had good free time. Hotel very good
•    Halong Bay. Very nice trip on the boat (we are sailing people) and the islands were breathtaking.
•    It was also good that we got back to Hanoi and stayed over for an additional night
•    The car trip to Dien Bien was very good we saw a lot of northern Vietnam and your countryside. That we had to take an alternative road because of landslide is things which happens. We stopped at many place to take pictures and look. The car driver and guide was very good. The town Son La was not so good.
•    The transfer between Vietnam and Laos worked out fine even if the local border control tried to delay things.
•    The car trip to Muang Khua was with a very nice scenery. Because of delay at border we were a little too much in a rush.
•    I liked Muang Khua it was a frontier town for me but my wife did not like it.
•    The boat trip to Luang Prabang was the best of the whole trip. Totally wonderful
•    Luang Prabang was really good as well as the hotel. Timing was also good maybe we spend a little too much time seeing Stupas and Temples with the guide.
•    The whole trip in southern Laos was good as well as the hotels. The scenery was very nice and we learned and saw a lot. The last night In Pakse was useless it could have been at La Folie Lodge instead. Your guide and driver was good
•    The stop in Vientiane was also good. 2 days was good.
•    A general comment is that it is good to be picked up at the airports when departing it is as easy for us to take a taxi to the airport instead of the guide taking us. But some people might feel more secure the way we did it.
•    I also think that the whole trip was well planed and we got to see a lot of local things and we learned much about your region. Thanks.
If you have any more questions just send me an email.
And if you want to use us as a reference you are more than welcome.
Regards
Hakan from Holland


Laos Highlights 21st Jan to 28th Jan 2012
Dear Tuan Phan.
We were very content with your planning of our trip, which we enjoyed very much.
Both guides were very good; they know a lot, and were good at telling us the stories. We got a very good insight in Buddhist thoughts, lifestyle and manners. Those two men are very recommendable.
Both drivers drove safely and with good skills.
The hotel in Luang Prabang was new and very nice, the staff very good. The hotel in Vientiane is the only thing which was not up to our standard.
It was our first trip to Asia, but for sure not the last.
Regards
Claus Koch Soerensen from Denmark


Laos & Vietnam Adventure 24th Jan to 6th Feb 2012
Hi Tuan Phan,
We arrived Spain on Sunday.
I didn't contact you before, because I had a lot of work in my work.
We write to inform you that all were ok, and we enjoy a lot.
Just let you know that was great. The guides were very friendly and very attentive, they did all for us.
Thank you very  much too for the presents, we like very much.
Vietnam and Laos countries are very beautiful and different from ours, so it was a very enjoyable and rewarding, to return again.
Also let you know that we had a problem with the customs office of exit, when we entered Laos, paid the visa, they put the entry stamp, like everything to do the guide, we did not check the passports, and in my passport had not the enter seal, then in Vientiane, the police wanted that I must to return to the top (customs were we enter to Laos) for me to put the seal, if not, could not get out of Laos, at the end we solve it by paying $ 100. I paid and we take the flight.

Best Regards
Anna from Spain


Laos Highlights: 1st Oct to 8th Oct 2011
Hello Tuan
Thank you for an excellent trip, we thoroughly enjoyed the full-on itinerary. The organisation, hospitality, guides, drivers, transport and accommodations were great.

Keith from Canada


Laos, Vietnam & Cambodia 3rd Nov to 25th Dec 2011.

Hi Tuan,
Im back  in ireland now and just want to express my appreciation for the lovely schedule and holiday you set up for me.
The guides were lovely , the hotels were very good and the tours first class.
Thank you for a job well done and I will certainly recommend you to my friends.
Best Regards,
Colman Morrissey from USA


Laos, Vietnam & Cambodia, Laos 25th Jul 2011.

Good afternoon Tuan Phan,
We send you this email because we want to thank you for your kindness and ease in organizing the trip. Everything went very well, the guides very good and the drivers too.
The hotels have been very good and we've been very comfortable in all.
It was a spectacular trip. We will recommend your agency to our family and friends, because without doubt is the best trip we've ever done.
Again, thank you very much for everything.
Adriana from Spain


Laos, Vietnam, Cambodia Laos Oct 2011.

Hi Tuan
Sorry for the delay in responding to you, I was away ill all last week I had a lung infection.
Firstly I would like to thank you for all your help prior to and throughout our trip.  We were extremely pleased with all aspects of the tour and everything ran like clockwork.  I will be recommending your company to all my friends and anyone interested in going to Vietnam.
We all commented on how excellent the tour was and how good all the guides and drivers were (except the guide for Sapa), so thank you again.  Your assistance with everything was very professional and we appreciated it greatly and we won’t hesitate to recommend your company in the future.

Kind regards
Maree from Spain


Laos, Vietnam, Cambodia Laos Oct 2011.

Hi Tuan, 
We all had a wonderful holiday in you beautiful country and look forward to returning in a year or so to visit the places we would like to spend more time in.  I will send you an email outlining our thoughts on the trip as soon as I get time to do it.  By no means will they be a criticism of the trip - only suggestions and feedback for you.  We cannot speak highly enough about Laos Travel and the service it provided.  
Take care
 
Chris from Spain


Laos, Vietnam, Cambodia Laos Oct 2011.
Dear Tuan,
I almost thought you forgot about us! I did send you an email after we got back hope you got it.  It was a pleasure indeed to have travelled with your company and hope we will be coming back in the near future.
Happy New Year 2012 to you and your team too!
Regards, Job & Family from Kenya

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